The Things You Said (in our survey)

I’ve just finished reviewing the results of our annual member survey — thank you for taking it if you did — and, for good or bad, our members’ impressions of us haven’t really changed that greatly in the past few years.  For those of you that lauded us with impassioned thank yous, please know that you’re quite welcome.  For those that provided us with constructive criticism, please allow us to thank you, as we depend on feedback from our members — positive, negative, and otherwise.

If you’re interested, here are some tidbits that caught my eye this year:

- A respondent said that Fractured Atlas’ services “aren’t obvious.”  I think that’s a fair statement.  Some of our programs, such as our insurance program, may only come into play for artists when they are requested (usually in a contract) to show proof of insurance.  Others, such as fiscal sponsorship, might simply be a difficult concept to grasp, or might not be necessary if a group already has their 501c3  status.  And other programs, such as Artful.ly (our ticketing/CRM software) and the Art Space Solutions Network (for finding art space in areas throughout the country) are housed on separate websites.  We’re going to consider this note — as this person wasn’t the only one to raise this issue — and figure out how we can ensure that all of our members understand the breadth and depth of our service offerings.  That being said, you should be able to easily find information on all of our programs and services by visiting our website and scrolling through the menus.

- Many survey-takers stated that they wanted more Fractured U. courses (our free online arts-business education series).  We’re going to be releasing a survey — yes, another survey — in the next few weeks so that we can learn more about the types of courses you’d like to see offered, and if you’d be willing to pay for certain courses if they were accredited by a university.  Keep an eye out, as we’d love to get your thoughts!  We know thousands of our members love Fractured U. and we hope to build on it in years to come.

- It seems that quite a few folks had questions about our programs, but they had not reached out to us directly to obtain answers.  Please, please, I implore you, if you ever have any questions about our programs and services, do not hesitate to give us a call or send us an email.  We are here for you when you need us and, don’t worry, we’ve likely heard your question multiple times before.  We very pointedly posted a customer service pledge on our website a few years back because we don’t want anyone — member or not — to feel that they can’t contact us, whether they have a question, comment, suggestion, idea, or otherwise.

Thank you again for all of your feedback and, whether you took the survey or not, you should always feel free to contact us to let us know your thoughts.  With your constant and consistent feedback, we hope to ensure that Fractured Atlas is helping you as best as we possibly can.

(Oh, and by the way, the winner of the $250 Amazon.com gift certificate — chosen at random from 1240 survey respondents — was a member of Stone Soup Theatre Project in Chicago, IL.  Congrats to her!)


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One Response to “The Things You Said (in our survey)”

  1. Nancy M:

    Thank you, Adam! I look forward to more Fractured U ‘classes.’