Showing posts tagged customer service | Show all posts Got Pumped Up This Summer

We could have lounged on the beach devouring Fifty Shades of Grey on our Kindle. Instead, we bulked up our support features. Now we’re ripped with:

More than fifty (shades of) how-to and help articles in the Knowledge Base
Getting Started with screencast
Setting up Your First Event with screencast
Selling Tickets with screencast
Tweets [...]

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The Things You Said (in our survey)

I’ve just finished reviewing the results of our annual member survey — thank you for taking it if you did — and, for good or bad, our members’ impressions of us haven’t really changed that greatly in the past few years. But, here are a few things we heard….

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Fiscal Sponsorship Survey Results

Wow, we got tons of love from our annual fiscal sponsorship survey!  Check out this word cloud of the most frequent words reported in the survey:

Thank you to the 650 fiscally sponsored projects who took our annual survey early this year!  About 30% of our projects took the survey, which gave us [...]

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Let’s Make this Official (Our Customer Service Pledge)

Since the dawn of time, Fractured Atlas has managed its customer service operations according to a set of guiding principles. We’ve promoted these internally and stressed them during the staff hiring and training processes, but to date they’ve never been made public.
Well, it’s about time we put this out there. If you’ve had the chance [...]

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