You are here: Home » F.A.Q. » Membership

Frequently Asked Questions: Membership

Subtopics:
- Joining/Eligibility
- Member Benefits
- Membership Levels
- Membership Dues/Payment
- Member Directory / Public Profile
- Updating Information
- Renewing/Reactivating/Canceling

Joining/Eligibility
- How do I sign up?
  
  How do I sign up?
  
  Simply click the "Become a Member" link at the top of the homepage. You'll be asked to fill out your personal information, including payment information, and choose a username and password.
  
  Permalink • Hide
- Are there any eligibility requirements to become a member?
  
  Are there any eligibility requirements to become a member?
  
  Nope! We only ask that you consider yourself an artist, as we are an arts service organization. It really wouldn't make sense for others to use our programs, as they're all geared towards artists. That being said, this doesn't mean that you have to be a full-time artist. You might just enjoy painting or acting in your spare time. It doesn't matter to us! We're not going to check your qualifications.
  
  Permalink • Hide
- Is there a waiting period after I sign up until I can begin using the services?
  
  Is there a waiting period after I sign up until I can begin using the services?
  
  Nope! Simply sign up online and you'll be able to immediately log into the website and begin using our services.
  
  Permalink • Hide
- I was told I receive a free Associate Membership through another organization of which I'm a member. How do I take advantage of that?
  
  I was told I receive a free Associate Membership through another organization of which I'm a member. How do I take advantage of that?
  
  Please contact the other organization for sign-up information. They will give you a website which you'll need to go to in order to sign up. If you have a problem retrieving this information, please contact our Director of Member Services.
  
  Permalink • Hide
- I'm not a member. Can I use any of Fractured Atlas' services?
  
  I'm not a member. Can I use any of Fractured Atlas' services?
  
  You can feel free to read and post to our Message Boards (located under the Community link at the top of the website), look through our JobBank, or read our newsletter. You can also browse the copious amounts of information about our programs and services on our website.
  
  Permalink • Hide

Member Benefits
- What do I get with my membership?
  
  What do I get with my membership?
  
  You can feel free to use any and all of our programs and services (which is basically everything on our website). Some of these services (insurance and 1-on-1 intensives, for instance) have extra fees associated with them. But, these fees are much more low-cost than you would encounter if you tried finding the same services on your own, as we've negotiated special rates for our members. We have to charge for these because unfortunately, we can't pay for your insurance and, for services like our 1-on-1 intensives, you're receiving personalized attention from a consultant. Please keep in mind that to use some services, like Fiscal Sponsorship, you need to submit a separate application once you've signed up for membership.
  
  Permalink • Hide
- I'm an Associate Member through another organization. What do I have access to?
  
  I'm an Associate Member through another organization. What do I have access to?
  
  You have access to all of our services, except Fiscal Sponsorship and our Grant Program. Should you wish to apply to either program, you must upgrade to a paid membership. Please contact our office if you're interested in doing so. Associate Members should consider themselves Individual Members -- only the member who signed up with us can use our programs and services.
  
  Permalink • Hide
- I live outside of New York City. Can I use your services?
  
  I live outside of New York City. Can I use your services?
  
  Of course! We're a national organization for artists across the country. Many of our members naturally reside in and around New York City, but we have hundreds of members in 40+ other states (and in foreign countries!). We pride ourselves on the fact that all of our services can be used by artists nationwide. The one or two services that are New York-only are pilot programs that are currently in a testing phase -- we hope to launch these programs nationwide in the future should they prove effective.
  
  Permalink • Hide
- I live outside of the United States. Can I use your services?
  
  I live outside of the United States. Can I use your services?
  
  You are more than welcome to join -- we definitely have a number of members residing outside the US. However, we can't guarantee that you'll be able to use all of our services (healthcare insurance, for example). We definitely do encourage you to join though, if just to be a part of a very large artist community. And there certainly are services that you should find useful.
  
  Permalink • Hide
- I have an Individual Membership, but want to get healthcare insurance for my family and/or liability insurance for my company. Can I do that?
  
  I have an Individual Membership, but want to get healthcare insurance for my family and/or liability insurance for my company. Can I do that?
  
  Membership levels have nothing to do with procuring either type of insurance. If you're an Individual Member and want to register yourself and your family for healthcare insurance, feel free to do so. If you work, or are a part of, a company that needs event or film liability insurance, you can feel free to apply on their behalf.
  
  Permalink • Hide
- Do I automatically receive Fiscal Sponsorship once I sign up as a member?
  
  Do I automatically receive Fiscal Sponsorship once I sign up as a member?
  
  No. Once you become a member, you need to apply for Fiscal Sponsorship. You can do this immediately after signing up with Fractured Atlas. Please consult the Fiscal Sponsorship section of our website for more information.
  
  Permalink • Hide

Membership Levels
- Are there different levels of membership? What do they signify?
  
  Are there different levels of membership? What do they signify?
  
  An Individual Membership is for one person only -- only the member can use our programs and services. A Partner Membership is for a two-person team (whether you're domestic partners, siblings, friends, coworkers, collaborators, etc.) The second person (whose name is not the lead name on the account at sign up) will need to register as a User on the account to be able to use our services (you can do so by having the lead member log into the website, click on Settings, and then on Users). An Organizational Membership is for three people (you can add more to the membership at an additional fee) that are in the same organization. This organization does not need to be an LLC, nor does it need to be any type of established entity. If a group of you want to start a band and call yourselves ABC Rock Stars, then that's your organization, whether officially recognized or not. The members of the organization (beyond the lead member on the account when you sign up) will need to register as Users on the account to be able to use our services (you can do so by having the lead member log into the website, click on Settings, and then on Users).
  
  Permalink • Hide
- I have a Partner or Organizational Membership, but I'm the only one with login information. Can I add users to my account?
  
  I have a Partner or Organizational Membership, but I'm the only one with login information. Can I add users to my account?
  
  Yes! Simply log into the website using your username and password, then click on Settings at the top of the page. On the resulting page, click on the Users tab. You can add users to your account there.
  
  Permalink • Hide
- Can I upgrade/downgrade my membership level?
  
  Can I upgrade/downgrade my membership level?
  
  Certainly, and at any time! Simply contact our Director of Member Services to do so. To upgrade, we will ask that you have payment information handy, as we will pro-rate the cost difference between the two membership levels. There is no cost to downgrade levels; you will not receive a refund for any dues already paid.
  
  Permalink • Hide

Membership Dues/Payment
- How much does membership cost?
  
  How much does membership cost?
  
  For an Individual Membership, $75/year or $7.50/month (which equals $90). For a two-person Partner Membership, $125/year or $12.50/month (which equals $150). For a three-person Organizational Membership, $150/year or $15/month (which equals $180). If you'd like to have more than three people on your membership, you can add additional members to an Organizational membership at the rate of $25/year or $2.50/month (which equals $30) per additional member.
  
  Permalink • Hide
- Will I get a receipt when my dues are paid?
  
  Will I get a receipt when my dues are paid?
  
  Yes. Once your credit/debit card is charged for your membership dues, an email receipt will be sent to the address you have on file with us.
  
  Permalink • Hide
- Can I pay my membership dues with funds from my fiscally sponsored fund?
  
  Can I pay my membership dues with funds from my fiscally sponsored fund?
  
  Yes, you definitely can! To do so, please contact our office before your renewal date.
  
  Permalink • Hide
- Can I pay for membership using someone else's credit/debit card?
  
  Can I pay for membership using someone else's credit/debit card?
  
  Yes. However, we ask that you be sure to update this information as necessary. If the person no longer wishes to pay for your membership and your membership dues renew to their card, they aren't going to be very happy.
  
  Permalink • Hide
- I received an email/call that my membership dues didn't go through. What do I do now?
  
  I received an email/call that my membership dues didn't go through. What do I do now?
  
  Your credit card information is either outdated or the card you're using is over its limit. Please call our office with new payment information (or update it online by logging in and clicking on Settings) and we can get you squared away.
  
  Permalink • Hide
- I can no longer afford Fractured Atlas, but would like to remain a member. What can I do?
  
  I can no longer afford Fractured Atlas, but would like to remain a member. What can I do?
  
  In some special cases, when warranted, the Director of Member Services can approve a free extension of membership. We would hate to lose you, but please understand that we are a non-profit organization and can only offer extensions in special cases. Please contact our Director of Member Services to discuss extension possibilities.
  
  Permalink • Hide

Member Directory / Public Profile
- How do I search for a specific member?
  
  How do I search for a specific member?
  
  By clicking on Member Directory under the Community link at the top of the website, you can peruse information that other Fractured Atlas members have listed in their Public Profiles. You can search by name, artistic discipline, or any other tidbit of information that you�re interested in. Please note that not every member has a Public Profile and, if they do, it might not always be updated with recent information. Still, it�s a good way to find out about other Fractured Atlas members.
  
  Permalink • Hide
- How do I contact a specific member?
  
  How do I contact a specific member?
  
  If you can find the member through our Member Directory, you have the ability to contact them by clicking on �Send a Private Message� beneath their Public Profile. An alert that they have a private message will be sent to the email address they have on file with us. Should their email address be current, and should they wish to contact you in return, you will receive an alert in your own inbox stating that the member has replied to your private message. Simply click on the link in the email, log into the website, and you can view the message. As we hold our members� personal privacy sacred, we do not give out member phone numbers, mailing addresses, or email addresses. If you cannot locate a member through our Member Directory and would like to initiate contact with a specific member, please call our office. We can contact the member on your behalf and provide them with your contact information.
  
  Permalink • Hide
- Can I contact the entire Fractured Atlas membership or a select subset of them?
  
  Can I contact the entire Fractured Atlas membership or a select subset of them?
  
  No, unfortunately not. If you�d like to get the word out about an event, simply post it to the Calendar of Events and it will be listed in our Community Bulletin in the week it occurs. If you have other information to disseminate, please list it on our Message Boards.
  
  Permalink • Hide
- What is a Public Profile? How do I create one?
  
  What is a Public Profile? How do I create one?
  
  Each Fractured Atlas member is entitled to set up a Public Profile, which lists general information about themselves and their art. Other members (and non-members) can search and view these profiles. It�s a great way to network and make yourself known. If you�d like to create a Public Profile, log into the website with your username and password, then click on Settings. The first tab on the resulting page says Public Profile. Fill in the information there.
  
  Permalink • Hide
- I just Googled myself and found my name on your website! I don�t want it there. How do I remove it?
  
  I just Googled myself and found my name on your website! I don�t want it there. How do I remove it?
  
  This is a result of the Public Profile function on our site. To remove your name, simply log into the website with your username and password, then click on Settings. The first tab on the resulting page says Public Profile. Remove any information that you do not wish to be public.
  
  Permalink • Hide
- How do I upload images into my Image Gallery?
  
  How do I upload images into my Image Gallery?
  
  Each Fractured Atlas member is entitled to set up an Image Gallery with photos of their work (any type of artwork is allowed). Other members (and non-members) can search and view these galleries. It�s a great way to show off your work. If you�d like to create an Image Gallery, log into the website with your username and password, then click on Settings. The first tab on the resulting page says Public Profile. At the bottom of the form, you�ll see a link to manage your online gallery. Add new photos there.
  
  Permalink • Hide

Updating Information
- How do I update the personal information (including payment and login information) you have on file for me?
  
  How do I update the personal information (including payment and login information) you have on file for me?
  
  The best way is to log into the website (using your username and password) and click on Settings at the top of the website. You can also feel free to call or email our office.
  
  Permalink • Hide
- I forgot my username and/or password. Help!
  
  I forgot my username and/or password. Help!
  
  Don't worry! Simply click on Member Login on the website. To the right, you'll see a Forgot Your Password box. Enter the email address you signed up with and your login information will be sent to that email address in about 10 minutes. If you're still having problems, give our office a call.
  
  Permalink • Hide
- Can I switch my membership into someone else's name?
  
  Can I switch my membership into someone else's name?
  
  Certainly. To do so, please have the original member contact the Director of Member Services with the new member's contact and payment information. There is no cost to do this.
  
  Permalink • Hide

Renewing/Reactivating/Canceling
- Will Fractured Atlas alert me when my membership is about to renew?
  
  Will Fractured Atlas alert me when my membership is about to renew?
  
  Yes. Two weeks before your membership renews, we will send an email to the address you have on file with us. If you didn't receive it, please make sure your email address in our file is up-to-date and your junk mail settings allow all fracturedatlas.org emails through.
  
  Permalink • Hide
- I didn't approve Fractured Atlas to renew my membership! Why did you do that?!
  
  I didn't approve Fractured Atlas to renew my membership! Why did you do that?!
  
  In the terms and conditions that you read upon signing up, it clearly states that we will automatically renew your membership monthly or annually (depending on what you selected at sign up). You will always receive an email notice that your membership is about to renew two weeks before the renewal date. If you didn't receive it, please make sure your email address in our file is up-to-date and your junk mail settings allow all fracturedatlas.org emails through. If you didn't want your membership to renew, please contact our office -- we can terminate your membership and refund the dues that were charged to your card (as long as it's within 90 days of the charge).
  
  Permalink • Hide
- Can I reactivate my membership once I've cancelled?
  
  Can I reactivate my membership once I've cancelled?
  
  Certainly - and at any time! Simply email or call our Director of Member Services and have your credit/debit card handy. We can take care of the reactivation immediately.
  
  Permalink • Hide
- How do I cancel my membership?
  
  How do I cancel my membership?
  
  Why would you ever want to leave?! Just kidding! We understand that, because of certain circumstances, you might need to cancel. The best way is to go to www.fracturedatlas.org/cancel and log in when prompted. You can also contact the Director of Member Services.
  
  Permalink • Hide

Frequently Asked Questions: Membership

About Fractured Atlas

Feeling a bit lost?