NOW HIRING--Program Associate
Fractured Atlas is seeking a full-time Program Associate. This position will provide administrative support for our core member programs and services. It is an entry-level position that involves a great deal of front-line customer service. We have over 30,000 artists in our membership nationwide who come to us daily for guidance, assistance and support.
The successful candidate will be incredibly personable, have a cheerful disposition and a sense of humor, and possess an incredible amount of patience, particularly as it relates to explaining the same information multiple times a day. Additionally, the candidate will be able to operate and respond in a rapid-fire environment while remaining calm, clear and collected.
Major Duties & Responsibilities
- Front-line customer service for all of our core member programs.
- Membership support: process dues payments, assist with membership changes and terminations, maintain member database, organize and maintain member files.
- Fiscal sponsorship program support: educate members about fundraising in the arts, process donations and fund release checks, review solicitation materials, process member Materials for the Arts and Costume Collection applications.
- Insurance program support: educate members about insurance in general and our plans specifically, assist members with applications and obtaining quotes, policies or certificates, process payments, renewals, terminations, and claims.
- Professional Development program support: assist members with online courses and international artist visas.
- Assist with outreach events in the NYC area for programs and advocacy efforts and carry out special projects as they arise.
- Assist Program Directors with program development, expansion and technical enhancements.
- Bachelors Degree or equivalent is preferred.
- First-hand experience working in an artistic discipline is strongly preferred.
- Customer service experience is highly valued.
- You must be comfortable working in a fast-paced environment and able to adapt to frequent, rapid changes.
- The successful candidate will demonstrate the following attributes: self-motivated, creative problem solving skills, excellent verbal and written communication skills, an ability to give exceptional customer service when presented with challenging situations, a strong attention to detail, well organized and the ability to manage responsibilities independently
- Proficiency with Word, Excel, and experience with web-based software required. Previous experience with sophisticated information technology systems and arts administration is a plus.
What Fractured Atlas Values in its Staff
- We value people who seek out challenging problems and relish opportunities to venture into unexplored territory; people who are entrepreneurial and comfortable with high-risk, high-impact efforts.
- We value agile, creative problem solvers with an unsentimental focus on concrete results; who do what needs to be done.
- We value people who invest their time in quality work and giving other their respect and support.
Starting salary is $40,000. Benefits include health insurance, employer-contributed 401K plan, TransitChek, tuition reimbursement, vacation, sick and personal days, and a casual but hard-working, friendly and supportive office environment. Fractured Atlas is an equal opportunity employer.
To be considered for the position, please email all of the items below in one PDF-formatted file with your name as the filename to Tim Cynova, Deputy Director at email@example.com. Include “Program Associate” as the email’s subject line
- An original cover letter including the following information: your interest in the position and the organization, what you will bring to the position and Fractured Atlas, why you are the ideal candidate epitomizing what we value in Fractured Atlas staff, and the date you are available to start.
- A list of (3) professional references complete with phone number, email address, and explanation of the relationship. References will not be contacted without your prior consent.
- A résumé no longer than (2) pages outlining your educational and professional experience.
- The following writing assignment, no longer than two pages: Explain the Internet to a time traveler who just arrived in 2013 from the year 1700.
Incomplete submissions including those failing to follow instructions will not be considered, nor will submissions sent via postal mail or fax. No calls please (we mean it).
Prospective applicants are strongly encouraged to review our website at www.fracturedatlas.org prior to submitting materials for consideration.
December 30, 2013. Deadline for submissions is January 15, 2014.