WE WILL SUPPORT YOU AS A TEAM.
We’re dedicated to making a better experience for you. Unlike a call center, that means we spend our days improving our products, collaborating across the organization, meeting with team members, and communicating with you!
To equitably handle the large number and variety of requests we receive every day, we tackle inquiries as a team.
This means you could receive a response from any of our team members at any time.
WE WILL STRIVE TO RESPOND TO
YOUR INQUIRIES IN A TIMELY MANNER.
We support fiscally sponsored projects, their donors, and Visa applicants; and we strive to answer all of their important inquiries in a timely manner, in the order that we receive them.
Our response time depends on volume, but is usually within 2 business days. If you don’t hear from us in 4 business days, feel free to follow up. If you require a faster turnaround, please ask us about our expedited services.
WE WILL UNDERSTAND YOUR NEEDS
AS A CREATIVE PROFESSIONAL.
All of us at Fractured Atlas are creative types and we appreciate the arts. We understand the challenges you face because we see them everyday.
WE WILL NOT JUDGE YOUR ARTISTIC/CREATIVE WORK.
Fractured Atlas is strictly non-curatorial, meaning we don’t judge the quality of your art.
There's no one definition of "art," and we don't claim to have one, but we do expect you to abide by our Anti-Racism/Anti-Oppression Guidelines.
If you are contributing to something that helps us grow an inclusive arts community, then we welcome you.
WE WILL HAPPILY REFER YOU TO OTHER RESOURCES
IF WE'RE UNABLE TO MEET YOUR NEEDS.
We do a lot, but we can't solve every problem. If we can't help directly, we'll try to connect you with someone who can.
WE WILL LEVERAGE TECHNOLOGY TO MAKE
OUR SERVICES FAST, EASY, AND ACCESSIBLE.
We're always working to improve our website and systems. If you have feedback on our programs or products, please let us know. Our Programs staff is directly involved in the continued improvement of your experience.
WE WILL LISTEN TO YOUR QUESTIONS OR CONCERNS
AND RESPOND WITH HONESTY AND CANDOR.
Please be honest and forthright with us if you are dissatisfied, confused, or concerned. We can't promise we can solve your problem, but we will do our best to help.
WE WILL RESPECT YOU AS AN INDIVIDUAL
AND A COLLEAGUE, AND EXPECT THAT
SAME RESPECT FROM YOU.
We want to work with you as a team to make your art a reality! And as part of your team, we hope you trust us. We understand the many challenges that artists face, but if our staff is not treated with respect, they may refer to our Negative Interaction tactics to properly handle your inquiry.